Customer Service & Returns

• Do you have a return policy?

  At Porch Potty, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return policy in place, ensuring your satisfaction with our products. Whether you've changed your mind or encountered an issue, we want to make the return process as smooth as possible....

• Do you sell replacement pieces for my Porch Potty?

  Yes, we do! Please reach out to our customer care team and we would be happy to help you. Email: customercareau@porchpotty.com International Phone: (909) 927-8556

• How do I go about returning my Porch Potty?

  To initiate a return, please follow these steps: Review the Return Policy: Before initiating a return, we recommend reading our complete return policy, which can be found here. This will provide you with all the necessary information regarding eligibility, timelines, and any additional requireme...

• Is there a warranty?

  At Porch Potty, we stand behind the quality and durability of our products. That's why all of our items come with a 30-day warranty. We understand that sometimes unexpected issues may arise, and we want to ensure that you have a worry-free experience with your Porch Potty. If you encounter any pr...

• My Porch Potty arrived damaged or missing some pieces. What can I do?

  At Porch Potty, we understand that sometimes things don't go as planned. If you've received a product from us and it arrived with damaged or missing parts, don't worry! We're here to help you resolve the issue quickly and efficiently. Please reach out and our dedicated support team will promptly...