At Porch Potty, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return policy in place, ensuring your satisfaction with our products. Whether you've changed your mind or encountered an issue, we want to make the return process as smooth as possible.
Return Policy Overview
We accept returns on unused Porch Potties within 90 days of delivery. If you find that the product doesn't meet your needs or expectations, you can initiate a return and receive a refund. Please note that our return policy applies to purchases made through our official online store at https://www.porchpotty.com.au/.
Detailed Return Process
To initiate a return, please follow these steps:
- Review the Return Policy: Before initiating a return, we recommend reading our complete return policy, which can be found here. This will provide you with all the necessary information regarding eligibility, timelines, and any additional requirements.
- Contact our Customer Support: If you wish to proceed with a return, please reach out to our dedicated customer support team. You can contact us via email or through our website's chat feature. Our friendly representatives will guide you through the process and address any questions or concerns you may have.
- Prepare the Return: Once your return request is approved, you will receive detailed instructions on how to prepare the Porch Potty for return shipment. It's essential to ensure that the product is securely packaged to prevent any damage during transit.
- Ship the Product: After packaging the Porch Potty, you can ship it back to us using a reliable courier service. We recommend using a trackable shipping method to ensure the safe delivery of the product. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
- Refund Process: Once we receive the returned Porch Potty and verify its condition, we will process your refund. Please allow a reasonable amount of time for the refund to be reflected in your original payment method. Kindly note that the refund will exclude any original shipping charges incurred during the initial purchase.
Customer Satisfaction is Our Priority
At Porch Potty, we strive to provide high-quality products and exceptional customer service. If you have any concerns or questions regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your complete satisfaction with our Porch Potty products.
Remember, a satisfied customer is our greatest reward, and we are committed to making your Porch Potty experience a positive one.